Frequently Asked Questions

Dewchat is a private conversational wellness space paired with expert-style guides for structured emotional support, check-ins, journeys, breathing, stories, and calming audio.

Start with your wellness focus, age, gender, and local time. Dewchat uses those details to personalize onboarding and recommend a guide that fits your current needs.

Yes. You can switch guides from the guide selection experience or from the settings and menu controls available around your active chat flow.

Yes. Supported journeys and guide responses can include audio playback controls so you can listen when reading is not ideal.

Your completed sessions, reflections, usage, and progress are available through the app areas for history, insights, and your profile dashboard.

Yes. Dewchat is web-based, so your progress can be viewed from supported browser-enabled devices when you sign in with the same account.

You get a short 2-minute preview. After that, Dewchat asks you to choose a Plus plan before starting the 1-day free trial with 15 minutes included.

The preview supports basic chat check-ins. Dewchat Plus unlocks the guided chat experience, journeys, Solace music, stories, breathing exercises, and deeper usage insights.

Confirm you are signed in with the same email or phone account used at checkout, then refresh your browser. If access still does not update, sign out and sign back in.

Go to Settings, open Subscription, and use the cancellation controls for your active Dewchat Plus plan. You can also contact support if billing details need manual review.

Your Dewchat conversations are treated as private wellness data and protected in your account. You can review past sessions from history when signed in.

No. Personal wellness conversations are not used for external machine learning training. Dewchat uses your information to provide and improve your own app experience.